Have fun, know your limits, bet responsibly

Chances.pe's Responsible Gambling Mission

At Chances.pe we are dedicated to upholding the very highest standards in online gaming by ensuring a fair and safe gambling experience to players. We work closely with organisations that are committed to the gambling well-being of players by making sure they know and understand every aspect of betting and playing responsibly and how to get help should they need it.

Our Commitment

Gambling should be a fun and enjoyable form of entertainment, however there are times when things don't go according to plan. At Chances.pe, we want to make sure you understand the risks and have the tools to play responsibly. This includes flexible limits, self-exclusion and educational resources.

Keeping Track Of Your Play

One of the best ways to manage your game play is to keep track of the time and money you spend on gambling. You can easily do this in your Chances.pe customer account. In your account you will be able to find the entire history of your deposits, withdrawals, winnings and loses.

If at any time you have questions regarding your account or transaction history, our friendly customer service is available 24/7 and is happy to help you find the answers you need.

Manage Your Play

Chances.pe permits you to manage your game play with different responsible gaming options . You can easily manage the limit on your deposits, betting amounts and losses, or set a self-exclusion for a specific period of time. You have full control over the amount and term of the limits and duration of the exclusion.

In the event you would like to limit yourself entirely, you can easily choose to self-exclude yourself from the website all together.

Types of Limits

Setting Limits

How limits work

Chances.pe allows you to easily set limits on the amount of money you transact on the website. You can set limits on the amount you deposit, spend or lose. These limits can be set for daily, weekly or monthly intervals.

All limits can be revised downwards at any time, which, changes will take effect instantaneous, however any increase in limits will enter in force, 7 days after the day of the request. These changes are not permanent and you can change your limit whenever necessary.

Deposit limits

Chances.pe allows you to set a personal deposit limit. In order to maintain the highest possible standard of service, the deposit limit is controlled exclusively by the customer. Deposit limits can be set for 24 hour, weekly or monthly intervals. For example, if you have a S/.100 daily deposit limit, you will only be allowed to deposit S/.100 in any 24 hour period.

You can edit your deposit limit when you are logging in to your Chances.pe account, in 'My Account' section under the 'Limits' option. If you reduce a deposit limit the change will take effect immediately, but if you increase your limit, it will enter into force 7 days after the day of the request.

Spend limits

Spend limits control the amount of money you can stake/bet over a determined period of time. Spend limits can be set for daily, weekly or monthly intervals. If you decrease your spend limit, it will come into effect immediately, but if you increase your limit, it will enter into force 7 days after the day of the request.

You can edit your spend limit from your Chances.pe account, in 'My Account' section under the 'Limits' option.

Loss limits

Loss limits manage the amount of money you can lose over a determined period of time. Loss limits can be set for 24 hour, weekly or monthly intervals. If you decrease your loss limit it will come into effect immediately and if you increase your limit it will enter into force 7 days after the date of the request. You can edit your loss limit from Chances.pe, in 'My Account' section, under the 'Limits' option.

Protecting Minors Online

Chances.pe is committed to preventing, persons under the minimum permitted age, from registering on Chances.pe. Furthermore, the terms of our licenses prohibit anyone who is under 18 years of age to register and/or gamble.

Chances.pe uses state-of-the-art ID verification systems that check a number of databases to ensure that the players registered on our website are at least 18 years of age.

Parental Controls

To restrict your child's access to gambling related sites or other content not suitable for underage internet users, you can use some of these third-party applications:

NetNanny: Filtering software that protects minors from inappropriate web content.

CYBERsitter: Filtering software that allows parents or guardians to block specific sites.

Cyber Patrol: Cyber Patrol monitors and manages online activity.

Help and Support

Through the "Lugar de Escucha" program, CEDRO offers a service to provide counselling, assistance, motivational sessions, psychological evaluation and diagnosis, whether in a personal, telephone or online basis, in cases of gambling problems, non-traditional addictions, and other risk behaviours.

What type of player are you?

It's always a good idea to know and keep track of your gambling habits. Click on the link below, you will find a small test to help you figure out your gambling risk level.

Just answer these questions to yourself and assess whether would be worth it to use any of the player protection features we offer.

1.     Have you bet more than you could really afford to lose?

2.     Have you needed to gamble with larger amounts of money to get the same feeling of excitement?

3.     Have you gone back on another day to try to win back money you have lost?

4.     Have you borrowed money or sold anything to gamble?

5.     Have you felt you might have a problem with gambling?

6.     Have people criticised your betting or told you that you had a gambling problem, whether or not you thought it was true?

7.     Have you felt guilty about the way you gamble or what happens when you gamble?

8.     Has your gambling caused you any health problems, including stress or anxiety?

9.     Has your gambling caused any financial problems for you or your household?

 

If you have replied yes to any of the previous questions, we strongly recommend you consider to apply any of the following player protection features, by either reaching our Customer Service or just by logging in your account and going to My account > Limits:

- Permanent Self-Exclusion: This feature prevents you from playing again in our site.

- Temporary Self-Exclusion: This feature prevents you from playing in our site for a certain time, from 6 months to 5 years.

- Deposit Limits: You can limit the amount you´ll be allowed to deposit. Deposit limits can be set for 24 hour, weekly or monthly intervals.

- Spend Limits: You can limit the amount you want to bet/stake over a determined period of time. Spend limits can be set for daily, weekly or monthly intervals.

- Loss Limits: To manage the amount of money you can lose over a determined period of time. Loss limits can be set for 24 hour, weekly or monthly intervals.

For more information, please check the following links:

https://about.gambleaware.org/

http://www.responsiblegambling.org/

http://rgf.org.mt/

https://www.gamblingtherapy.org/en

http://sosjoueurs.org/le-mot-de-la-directrice/ (French)

Kindly take your time to consider this, and do not hesitate to contact us should you have any further question.

Contact Us

To contact a member of our team, please fill out the form on the Contact Us page. Alternatively, you can use our live chat to speak with a member of our team.